Privacy Policy - QuailSync | Feature Request, Feedback Management Tool

At QuailSync ("we," "us," or "our"), we prioritize the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our SaaS platform at quailsync.com (the "Service"), which includes feature and feedback management tools, roadmap planning, and changelog functionalities. By using QuailSync, you agree to the terms of this policy.

1. Information We Collect
We collect the following types of information:

a. Personal Information

Account Data: Name, email address, company name, and password when you create an account.
Payment Data: Billing details (e.g., credit card information processed via secure third-party providers like Stripe).
Contact Information: Email or communication preferences for support or updates.
b. User-Generated Content

Feedback submissions, feature requests, roadmap comments, and changelog entries.
c. Usage Data

IP address, browser type, device information, pages visited, and interactions with the Service.
Analytics data (e.g., via tools like Google Analytics) to improve functionality.
d. Cookies and Tracking Technologies

Session cookies for login functionality and preference tracking.
Optional cookies for analytics and marketing (managed via your browser settings).

2. How We Use Your Information
We use your data to:

Provide, maintain, and improve the Service.
Process payments and manage subscriptions.
Respond to support requests and communicate updates (e.g., roadmap changes).
Analyze trends to enhance user experience.
Comply with legal obligations.

3. Data Sharing and Disclosure
We do not sell your personal information. Data may be shared with:

Third-Party Service Providers: Payment processors, hosting providers, or analytics tools (under strict confidentiality agreements).
Legal Requirements: If required by law or to protect our rights, users, or safety.
Business Transfers: In mergers, acquisitions, or asset sales (users will be notified).

4. Data Retention
Account data is retained until you delete your account or request removal.
Payment records are retained as required by financial laws.
Aggregated/anonymized data may be kept indefinitely for analytics.

5. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may:

Access, correct, or delete your personal data.
Opt out of marketing communications.
Object to or restrict processing of your data.
Request a copy of your data in a portable format.
To exercise these rights, contact us at privacy@quailsync.com.

6. Security
We implement industry-standard measures, including encryption (SSL/TLS), access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers
Data may be transferred to and processed in countries outside your residence. We ensure safeguards (e.g., GDPR Standard Contractual Clauses) are in place for such transfers.

8. Children’s Privacy
QuailSync is not intended for users under 16 (or 13 under COPPA). We do not knowingly collect data from minors.

9. Third-Party Links
Our Service may link to external sites (e.g., integrations). We are not responsible for their privacy practices.

10. Updates to This Policy
We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Material changes will be communicated via email or in-app notifications.

11. Contact Us
For questions or requests regarding this policy, contact:

Email: contact@quailsync.com